Shipping Process:
Our goal is to provide a smooth and transparent shipping process for your convenience and satisfaction. Below, you'll find details about our shipping process.
Shipping Area
Countries : We currently ship orders to Poland.
Future Expansions : We are considering expanding to other areas in the future.
Shipping costs
Within Poland : Free shipping on all orders.
No hidden fees : All costs are clearly stated during the payment process.
Order processing time
Processing Time : Orders are processed within 1-3 business days, Monday through Friday.
Deadline for placing orders : Until 12:00 midnight (CET).
Weekend Orders : Orders placed on weekends are processed the next business day.
Delivery time
Estimated delivery time after processing : 3-8 business days.
Total delivery time : 4-11 business days.
Working days : Shipments are made from Monday to Friday.
Note : Delivery times are estimates and may vary depending on external factors such as weather conditions or transport issues.
Shipping methods
Trusted courier companies : We ship orders via Poczta Polska.
Insured Shipments : All shipments are insured. Please contact our customer service team if your package is lost or damaged in transit.
Eco-friendly packaging : We use sustainable packaging materials to minimize our environmental impact.
Tracking Instructions
Tracking Information : After your purchase, you will receive an email with tracking information, including the courier company name and tracking number.
Order Tracking : You can track your order through our website. Enter your tracking number on our tracking portal to check the status of your order.
Questions : Our support team is ready to help you with any questions you may have regarding tracking your order.
Procedure for missing goods
Reporting missing goods : Please contact our customer service department within 7 days of receiving your package by sending an email to info@odaya.pl.
Resolution : We will resolve the issue as quickly as possible by sending a replacement product or offering a full refund.
